Terms of Service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website morvanteli.top and the customer retention analytics services provided by morvanteli.top d.o.o. ("Company", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

Acceptance of Terms

By accessing, browsing, or using the morvanteli.top website or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you and morvanteli.top d.o.o. Your acceptance of these Terms creates a contractual relationship governed by the laws of Slovenia and the European Union.

Company Information

morvanteli.top d.o.o. is a limited liability company registered in Slovenia with the following details:

• Company Name: morvanteli.top d.o.o.
• Registration Number: 2589631475
• VAT Number: SI25967483
• Registered Address: Litijska cesta 23, 1003 Ljubljana, Central Slovenia, SI
• Contact Email: [email protected]

Services Description

We provide customer retention analytics systems and related services for e-commerce businesses, including but not limited to:

• Customer data analytics and reporting
• Churn prediction and prevention tools
• Customer segmentation and personalisation services
• Retention campaign automation
• Lifetime value optimisation
• Platform integrations and technical support

User Obligations

When using our services, you agree to:

• Provide accurate and complete information when creating an account
• Maintain the security and confidentiality of your account credentials
• Use our services only for lawful purposes and in accordance with these Terms
• Comply with all applicable laws and regulations
• Not attempt to gain unauthorised access to our systems or services
• Not use our services to transmit harmful, offensive, or illegal content
• Not reverse engineer, decompile, or attempt to extract source code from our services
• Respect the intellectual property rights of morvanteli.top and third parties

Account Registration and Security

To access certain features of our services, you may be required to create an account. You are responsible for:

• Maintaining the accuracy of your account information
• Keeping your login credentials secure and confidential
• All activities that occur under your account
• Immediately notifying us of any unauthorised use of your account

Payment Terms

If you subscribe to our paid services:

• Fees are due in advance and are non-refundable unless otherwise stated
• You authorise us to charge your designated payment method
• We may suspend or terminate services for non-payment
• All fees are exclusive of applicable taxes, which you are responsible for paying
• We reserve the right to change our pricing with reasonable notice

Intellectual Property

The morvanteli.top website, services, and all related content, features, and functionality are owned by morvanteli.top d.o.o. and are protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to:

• Software code, algorithms, and technical implementations
• Website design, graphics, logos, and branding elements
• Documentation, user guides, and educational materials
• Data analytics methodologies and proprietary processes
• Trademarks, service marks, and trade names

You are granted a limited, non-exclusive, non-transferable licence to access and use our services for your business purposes. You may not copy, modify, distribute, sell, or lease any part of our services or included software.

Data and Privacy

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

For customer data that you provide to us through our analytics services:

• You retain ownership of your customer data
• You grant us permission to process this data to provide our services
• You are responsible for ensuring you have appropriate rights and consents
• We will process data in accordance with applicable data protection laws

Service Availability and Modifications

We strive to maintain high service availability, but we cannot guarantee uninterrupted access to our services. We reserve the right to:

• Modify, suspend, or discontinue services with reasonable notice
• Perform maintenance and updates that may temporarily affect availability
• Implement changes to improve security, functionality, or compliance

Limitation of Liability

To the fullest extent permitted by applicable law, morvanteli.top d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for all claims arising from or related to these Terms or our services shall not exceed the amount you have paid us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless morvanteli.top d.o.o., its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to:

• Your violation of these Terms
• Your use of our services
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Slovenia and the European Union, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the competent courts of Ljubljana, Slovenia, and you hereby consent to personal jurisdiction and venue therein.

If you are a consumer residing in the European Union, you may also have rights under your local consumer protection laws, and nothing in these Terms affects those rights.

Dispute Resolution

We encourage you to contact us directly to resolve any disputes. If a dispute cannot be resolved through direct communication, we may suggest mediation or other alternative dispute resolution methods before pursuing formal legal proceedings.

Termination

Either party may terminate this agreement at any time with appropriate notice. Specifically:

• You may terminate your account and stop using our services at any time
• We may terminate or suspend your access for violations of these Terms
• We may terminate services with reasonable notice for business reasons
• Upon termination, your right to use our services ceases immediately
• Provisions that by their nature should survive termination will remain in effect

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on morvanteli.top, constitute the entire agreement between you and morvanteli.top d.o.o. regarding the use of our services.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• General Contact: [email protected]
• Phone: +386 12608571
• Address: morvanteli.top d.o.o., Litijska cesta 23, 1003 Ljubljana, Central Slovenia, SI