Privacy Policy

Introduction

This Privacy Policy explains how morvanteli.top d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website morvanteli.top or use our customer retention analytics services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Data Controller Information

The data controller responsible for your personal information is:

• Company: morvanteli.top d.o.o.
• Address: Litijska cesta 23, 1003 Ljubljana, Central Slovenia, SI
• Registration Number: 2589631475
• VAT Number: SI25967483
• Email: [email protected]
• Phone: +386 12608571

Data Collection

We collect personal data in various ways when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Company information (company name, job title, industry)
• Communication preferences and enquiry details
• Account information when you register for our services
• Payment information for billing purposes
• Feedback, questions, and other information you provide through forms or communications

Information We Collect Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, click patterns)
• Referral information (how you found our website)
• Location data (general geographic location based on IP address)

How We Use Your Information

We use the personal data we collect for various legitimate business purposes, including how we use your information to provide and improve our services, communicate with you, and comply with legal obligations.

Service Provision

We use your personal information to:

• Provide our customer retention analytics services
• Create and manage your account
• Process payments and billing
• Provide customer support and respond to enquiries
• Deliver requested information and services

Communication

We may use your contact information to:

• Send service-related communications and updates
• Respond to your enquiries and provide customer support
• Send marketing communications (with your consent where required)
• Notify you about changes to our services or policies

Analytics and Improvement

We use data to:

• Analyse website usage and improve user experience
• Develop and enhance our services
• Conduct research and analytics
• Monitor and improve security

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract: To perform our contractual obligations to you
• Legitimate Interest: For our legitimate business interests, such as improving our services
• Legal Obligation: To comply with legal requirements

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our legal rights
• In connection with a business transaction (merger, acquisition, etc.)
• With your explicit consent

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices include:

• Account information: Retained while your account is active and for 3 years after closure
• Communication records: Retained for 5 years for customer service purposes
• Website analytics data: Retained for 26 months
• Marketing data: Retained until you withdraw consent or opt out

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data. Your rights include the ability to access, correct, delete, or restrict the processing of your personal information.

GDPR Rights (EU Residents)

If you are in the European Union, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other appropriate safeguards as required by law

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Privacy Email: [email protected]
• General Contact: [email protected]
• Phone: +386 12608571
• Address: morvanteli.top d.o.o., Litijska cesta 23, 1003 Ljubljana, Central Slovenia, SI

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.